Post by trinity on Oct 4, 2005 18:10:52 GMT
Hi everyone,
Was riding my Baotian BT50QT-11 back from the supermarket yesterday evening and some bloke ran into the back of me in a Punto! The back of the bike is quite badly smashed, but only bodywork.
Wheeled the bike home but no idea what to do next. With it being an import I can imagine it's going to be a nightmare to repair!
To make things worse, my insurance company are not being particularly helpful. I rang them first thing this morning and was told they couldn't take my call as 'they didn't have the right systems running'. I then called back on my lunch break and was told they were too busy and someone would ring me back.
I was hoping the call would come before my lunch break ended, but in the event I received a missed call nearly 2 hours later, but as I'm not allowed to make personal calls during work time, I couldn't take it. I then rang again at 18:30 and was told the office was closed. This from what claims to be a 24-hour helpline!
It is normal to receive such rubbish service from an insurer when trying to report an accident? It's actually quite a big deal to me but they just keep fobbing me off and meanwhile I have to make do with no transport!
Any advice?
Was riding my Baotian BT50QT-11 back from the supermarket yesterday evening and some bloke ran into the back of me in a Punto! The back of the bike is quite badly smashed, but only bodywork.
Wheeled the bike home but no idea what to do next. With it being an import I can imagine it's going to be a nightmare to repair!
To make things worse, my insurance company are not being particularly helpful. I rang them first thing this morning and was told they couldn't take my call as 'they didn't have the right systems running'. I then called back on my lunch break and was told they were too busy and someone would ring me back.
I was hoping the call would come before my lunch break ended, but in the event I received a missed call nearly 2 hours later, but as I'm not allowed to make personal calls during work time, I couldn't take it. I then rang again at 18:30 and was told the office was closed. This from what claims to be a 24-hour helpline!
It is normal to receive such rubbish service from an insurer when trying to report an accident? It's actually quite a big deal to me but they just keep fobbing me off and meanwhile I have to make do with no transport!
Any advice?
